Rent Collection
We make sure you get paid on time, every time
Collecting Rent For Your Investment
Our goal is to make sure you are paid in full - and on time! Therefore, we prepare and handle the lease documents, lease signing, and rent collection each month. That’s why:
- Our residents are required to pay rent online, through their 24 hr resident portal - no more waiting for checks in the mail!
- Residents are required to pay by the first day of each month (bank holidays and weekends may sometimes delay rent collection).
- Our Accounting team tracks resident payments on a daily basis to ensure we are prompt to respond to non-payments or NSF payments should they occur.
- Over 99% of our residents pay their rent each month. But should a tenant not pay the rent due, we have fair but tight rent collection policies in place that comply with state law requirements.
- We close out our accounting the first week of each month and then issue your funds by ACH directly to your bank account of choice on the second Friday of each month.
Our Rent Collection Policy:
- Rent is due on the 1st day of each month.
- We offer our tenants a grace-period until the 3rd day of the month.
- If rent is not received before the 3rd day of the month, we initiate our internal collection process.
- We send the state-required legal 3-day notice to the resident, prepared on your behalf.
- We continue to follow up with the tenant during this 3-day waiting period.
- If we have not received the funds due at the end of this 3-day period (excluding holidays and weekends), we will initiate the legal eviction process with our eviction attorney.
- We handle the entire eviction process on your behalf and keep you informed throughout the process.
- Although it is very rare, if necessary we will continue the legal eviction process, including performing a physical eviction at the property with the local constable.
Real Life Eviction Case Study (and How Expensive an Eviction Can Be!)
Reach out to us today for a free, custom consultation for your unique rental property.
Schedule Your Free Consultation
Owner or Renter?
Our Advantages
What Makes Emerson Property Management Different
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80+ Years of Property Management Experience
Experience matters most when problems occur. Our team has handled lease enforcement, complex maintenance, tenant disputes, regulatory compliance, and unexpected property issues across decades of management. We are not learning on your property. We are applying tested solutions to protect income and preserve the asset.
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Leadership Within the Houston Property Management Industry
Our team actively contributes to industry standards and professional education through NARPM involvement, including leadership at the Houston chapter level. We stay close to regulatory changes, best practices, and operational trends so our owners benefit from informed, current management.
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National Operational Excellence
Our management systems follow nationally recognized property management practices for screening, documentation, maintenance oversight, and financial reporting. Based on industry benchmarking, our operations consistently rank among top-performing property management companies nationally across several core performance metrics.
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Ownership Mentality
We take responsibility for issues instead of pushing decisions back to you. When a problem arises, you receive a clear recommendation and a plan, not a chain of emails asking what you want to do
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Proactive Problem Solving
We actively monitor property condition, tenant performance, and maintenance follow-through. Many costly situations are preventable when addressed early, and our job is to catch them before they become expensive surprises.
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Responsive Communication
You receive timely updates and direct answers so you always understand what is happening at your property. We communicate when action is required and avoid unnecessary noise when it is not.
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90-Day Risk-Free Guarantee
Enjoy peace of mind with our 90-Day Risk-Free Guarantee! If you're not satisfied within the first 90 days, you may terminate — no penalties, no hassle.
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30-Day Lease Guarantee
If we are unable to lease your property in 30 days or less, we will waive your next 2 months of management fees!
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Tenant Placement Guarantee
Should your property become vacant prior to the lease expiration date, Emerson will re-lease your property at our expense. You will not be charged the standard “Leasing Fee” if a tenant terminates the lease early. This includes having to evict a resident.
See All Guarantees
Frequently Asked Questions
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How do you screen tenants?
We use defined qualification standards, not case-by-case judgment. Every applicant is evaluated using documented income verification, rental history, and background criteria to ensure consistent and compliant decisions. These standards support stable tenancy and we consistently collect over 98% of rent across the properties we manage. Our objective is reliable performance, not simply filling a vacancy quickly.
Click here to review our full qualification criteria.
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What happens if a tenant does not pay rent?
Rent collection follows a structured timeline with defined notices, follow-up, and consistent lease enforcement. As a result of these standards, our eviction rate is fewer than 8 per 1,000 tenants. If removal becomes necessary, we coordinate the legal process promptly and in accordance with Texas Property Code, with most cases completed within 6 to 8 weeks. Owners receive clear updates at each stage so there is a plan, not uncertainty. -
How involved do I need to be as the owner?
We handle the day-to-day operations, communication, and problem solving. You are not expected to coordinate vendors or communicate with residents. We contact you for major decisions or approvals, and provide recommendations so you can make informed choices without managing the property yourself.
Emerson Property Management
Areas We Serve
- Houston
- Harris County
- Fort Bend County
- Galveston County
- Montgomery County
- Katy
- Spring
- Cypress
- Tomball
- Pearland
- The Heights
- Montrose
- Timbergrove
- West University
- River Oaks
- The Woodlands
- Bellaire
- Meyerland
- League City
- Cinco Ranch
- Clear Lake
- Kingwood
- Richmond
- Sugar Land
- Oak Forest
- Galveston
- Fulshear
- Rosenberg
- Conroe
- Magnolia
- Humble
- Atascocita
- Missouri City
- Pasadena
- Deer Park
- La Porte
- Baytown
- Friendswood
- Seabrook
- Alvin
- Manvel